FitFreakk Privacy Policy

Welcome to FitFreakk. This Privacy Policy explains how we collect, use, store, process, and protect information when users and trainers access the platform, create accounts, participate in consultations, enroll in courses, submit reviews, or use any related services.

1. Information We Collect

We may collect personal information including name, email address, mobile number, age, gender, height, weight, fitness goals, profile information, consultation preferences, and account credentials. Trainers may additionally provide qualifications, certifications, experience details, and verification documents.

2. Technical Information

We may collect device information, browser information, operating system information, IP address, login activity, session data, security logs, and usage information necessary for platform operations and security.

3. How We Use Information

Information may be used to create accounts, verify identities, facilitate consultations, connect users with trainers, provide services, improve platform functionality, prevent fraud, maintain security, resolve disputes, provide support, and comply with legal obligations.

4. Confidentiality and Identity Protection

FitFreakk treats user and trainer information as confidential. We do not sell, rent, or intentionally disclose personal identity information to unrelated third parties for marketing purposes. Personal information, contact details, verification documents, consultation-related information, and profile information are protected through reasonable safeguards. Except where required by law, regulation, court order, security investigations, or legitimate operational requirements, personal identity information will not be intentionally disclosed to unauthorized third parties.

5. Trainer Verification

FitFreakk may collect trainer qualifications, certifications, experience details, and identity verification documents for quality assurance, verification, platform integrity, and compliance purposes.

6. Fitness and Wellness Information

Height, weight, age, gender, fitness goals, consultation preferences, wellness objectives, and related information may be collected to improve personalization, trainer matching, and service quality.

7. Consultation Privacy

The platform may facilitate video consultations, audio consultations, phone consultations, and operational communications. Users and trainers are expected to maintain professionalism and confidentiality during interactions.

8. Testimonials and Reviews

With consent, FitFreakk may use ratings, reviews, testimonials, success stories, and video testimonials for educational, promotional, marketing, branding, and platform-improvement purposes. Users may request review of removal requests where appropriate.

9. Data Security

We implement reasonable administrative, organizational, and technical measures including access controls, password protection, monitoring systems, fraud prevention measures, and security procedures. No online system can guarantee absolute security.

10. User Responsibilities

Users and trainers are responsible for maintaining account confidentiality, protecting passwords, providing accurate information, and reporting unauthorized access promptly.

11. Data Retention

Information may be retained as reasonably necessary for service delivery, dispute resolution, legal compliance, platform security, record keeping, and operational requirements.

12. Data Accuracy

Users and trainers are responsible for ensuring that submitted information remains accurate, complete, and up to date.

13. Fraud Prevention

Information may be used to detect, investigate, prevent, and respond to fraudulent, abusive, suspicious, or unauthorized activities affecting the platform or its users.

14. Third-Party Service Providers

FitFreakk may engage service providers for hosting, infrastructure, communication support, security, and operational assistance. Such providers may receive limited information necessary to perform their services.

15. Cookies and Similar Technologies

The platform may use cookies or similar technologies in the future to improve performance, functionality, and user experience.

16. Children's Privacy

The platform is not intended for unsupervised use by children. Parents or guardians should supervise minors where applicable.

17. User Rights

Subject to applicable law, users may request access, correction, updating, or deletion of eligible information and may contact FitFreakk regarding privacy concerns.

18. Business Transfers

In the event of a merger, acquisition, restructuring, or business transfer, information may be transferred as part of the transaction while maintaining applicable privacy protections.

19. Legal Compliance

Information may be disclosed where required by law, regulation, court order, government request, legal process, fraud investigation, or platform security requirements.

20. Limitation of Liability

While FitFreakk uses reasonable safeguards, it cannot guarantee absolute protection against cyberattacks, unauthorized access, technical failures, or events beyond reasonable control.

21. Policy Updates

FitFreakk may update this Privacy Policy from time to time. Continued use of the platform after updates constitutes acceptance of the revised policy.

22. Contact Information

FitFreakk
India
Email: support@fitfreakk.com