Refund & Cancellation Policy
Trainer Onboarding, Automation Plan, Consultations & Digital Services
1. Purpose and Scope
This policy explains the refund and cancellation terms for FitFreakk trainer onboarding, the Automation Plan, consultation bookings, and digital courses. Please read the applicable section before making a payment. For questions, contact support@fitfreakk.com.
2. Automation Plan — Onboarding Charge Breakdown
| Charge component | Amount | What it covers |
|---|---|---|
| Kit | ₹1,000 | Trainer onboarding kit |
| Tablet insurance | ₹700 | Tablet insurance component |
| Delivery charges | ₹299 | Delivery of the applicable kit/device |
| Total one-time onboarding charge | ₹1,999 | Automation Plan |
Important: This is the stated breakdown of the ₹1,999 Automation Plan onboarding charge. Any separate fee must be disclosed before payment.
3. Trainer Refund Policy — First 25 Days
Full refund — no questions asked within 25 days
A trainer may request a 100% refund of the onboarding charge within the first 25 days from the onboarding/payment date in either situation below:
- The trainer feels unable to continue or is not able to work as expected; or
- FitFreakk is unable to provide work or client opportunities during this period.
In either situation, the trainer does not need to provide a reason or answer questions to qualify for this refund. The trainer only needs to submit the completed refund form as explained in Section 4.
50% refund after the first 25 days
For refund requests submitted after the first 25-day period, the refund amount will be 50% of the onboarding charge. Submit the completed refund form using the procedure in Section 4.
The 25-day period is counted from the trainer’s onboarding/payment date. Keep your invoice or payment receipt for reference.
4. Refund Form & Processing
The refund form is emailed to the trainer during onboarding. To request a refund:
- Step 1: Find the refund form sent to your registered email during onboarding.
- Step 2: Complete all required fields.
- Step 3: Email the completed form to support@fitfreakk.com.
- Step 4: FitFreakk will process the refund within 24–48 hours after receiving the completed form.
Please ensure the details provided in the form are accurate. If required information is missing, the team may contact you to complete processing.
5. Consultation Bookings
- Before a session: Contact FitFreakk as early as possible to request cancellation. Rescheduling or another suitable resolution may be offered depending on availability.
- Missed appointments: A session missed without prior notice may be treated as completed and may not ordinarily qualify for a refund.
- Trainer unavailability or platform technical issues: FitFreakk may offer rescheduling, an alternative trainer, consultation credit, or another reasonable resolution.
- Completed sessions: Refunds for delivered consultations are not ordinarily available, except where required by applicable law or expressly approved by FitFreakk.
6. Digital Courses & Educational Content
Access to a digital course, recorded program, downloadable guide, or other digital learning resource is generally treated as delivered once access is activated. Refunds for activated digital content are not ordinarily available, except where required by applicable law or expressly approved by FitFreakk. If a genuine technical issue prevents access, contact support for assistance.
7. Client Opportunities
FitFreakk aims to help trainers discover professional opportunities. The volume of inquiries, consultations, bookings, and client opportunities may vary with market demand, specialization, profile quality, availability, pricing, user preferences, and platform activity. Except for the specific 25-day refund commitment in Section 3, platform participation does not guarantee a particular number of clients, bookings, or earnings.
8. Duplicate or Unauthorized Payments
Report accidental duplicate payments or suspected unauthorized transactions promptly to support@fitfreakk.com. Verified duplicate payments may be reviewed for correction or refund, as appropriate.
9. Contact FitFreakk
- Website
- www.fitfreakk.in
- Region
- India
This policy is intended to make FitFreakk’s refund process clear and transparent. If any term conflicts with applicable law, applicable law will prevail.